1. Our Commitment
At ShotRush, we want you to be completely satisfied with our service. We offer a fair refund policy that protects both our customers and our business.
2. 7-Day Free Trial
All new users receive a 7-day free trial that includes:
- Full access to your selected plan features
- No credit card required to start
- Cancel anytime during the trial without charge
- Automatic conversion to paid subscription after trial ends
3. Refund Eligibility
3.1 Eligible for Refund
- Technical Issues: Service unavailable for more than 24 consecutive hours
- Billing Errors: Duplicate charges or incorrect amounts
- First-Time Subscribers: Within 14 days of first payment if unsatisfied
- Feature Failures: Core features not working as advertised
3.2 Not Eligible for Refund
- Change of mind after the refund period
- Violation of Terms of Service resulting in account suspension
- Partial month usage (subscriptions are monthly)
- Unused AI generation minutes (they don't roll over)
- Disagreement with AI-generated content quality
4. Refund Process
4.1 How to Request a Refund
- Contact support at refunds@shotrush.app
- Include your account email and reason for refund
- Provide any relevant documentation (screenshots, error messages)
- Allow 5-7 business days for review
4.2 Refund Timeline
- Review: 5-7 business days
- Approval/Denial: Email notification sent
- Processing: 5-10 business days after approval
- Credit Card: May take 1-2 billing cycles to appear
5. Subscription Cancellation
5.1 How to Cancel
- Log into your ShotRush account
- Go to Account Settings → Billing
- Click "Cancel Subscription"
- Confirm cancellation
5.2 Cancellation Terms
- Cancel anytime - no cancellation fees
- Access continues until end of current billing period
- No refunds for partial months
- Content remains accessible for 30 days after cancellation
6. Plan Changes
6.1 Upgrades
- Immediate access to new plan features
- Prorated charge for the remainder of the month
- New rate applies from next billing cycle
6.2 Downgrades
- Changes take effect at the next billing cycle
- No refunds for the difference in the current month
- Ensure usage is within new plan limits
7. Special Circumstances
7.1 Extended Outages
If ShotRush is unavailable for more than 72 hours:
- Automatic account credit for affected time
- Option for full refund if preferred
- Additional compensation may be considered
7.2 Major Feature Changes
If we significantly reduce features:
- 30-day notice before changes
- Pro-rated refund option during notice period
- Grandfathering for existing users when possible
8. Dispute Resolution
If you're unsatisfied with our refund decision:
- Request escalation to management
- Provide additional information if available
- Consider dispute through your credit card company
- Small claims court as last resort
9. Chargebacks
Before initiating a chargeback:
- Please contact our support team first
- Chargebacks may result in account suspension
- We work to resolve all issues fairly
10. Contact Us
For refund requests or questions:
- Email: refunds@shotrush.app
- Support: support@shotrush.app
- Response Time: 24-48 hours